Returns & Exchanges

INTERNATIONAL

Some countries are not listed in our shipping options because of high import duties at the destination. If you wish to make a purchase and your country is not under the options, please contact us to help you with your order.

We offer a 30 day return window for eligible products (items marked with a final sale are non-eligible). Refunds are provided in the form of a BRUNI gift card with no expiration date, which excludes original shipping costs and taxes.

If you wish to return a product, merchandise must not be worn, opened, used, altered or washed. Items must have all tags attached, including seals, and return in their original packaging. Footwear must include the original shoe box in its original condition. We will create a return label for the shipping, with the correct address, that customers must pay for.

In case of an exchange, we will create a return label that the customer must cover. A BRUNI gift card will be provided with no expiration date, which excludes original shipping costs and taxes. To be used at checkout.

Orders placed on Friday after 6:00pm EST (Eastern Standard Time) will begin processing on the following Monday. Delivery time does not include Sundays or Holidays. Once an order has been placed, it cannot be modified or canceled.

Kindly note: Shipping and handling charges are not refundable.

LOCAL

If you wish to return a product, we offer a 14-day return window for eligible products (items marked with a final sale are non-eligible). Merchandise must not be worn, opened, used, altered or washed. Items must have all tags attached, including seals, and return in their original packaging. Footwear must include the original shoe box in its original condition. Customers are responsible for the shipping of the return.

If you still require assistance with an issue not addressed above, please contact our Customer Service team via email at: info@brunishop.com